In a once in a decade event that will affect millions of customers, Chase bank has unveiled a brand new redesigned website at chase.com. This is the first time the site has been redesigned in over ten years.
The new site is faster, more personalized, and simpler for folks to use, including new features and a completely rehauled user interface. The redesign is being phased in slowly, but Chase’s 33 million customers will all be using the new site this year, as it rolls out in stages over the spring and summer.
Gavin Michael, head of digital at Chase, said the redesign was aimed at making it easier “for customers to bank their way.” He said the company was excited to “bring the look and feel that customers love on the new chase.com home page to behind the sign in experience.”
The site is available in both English and Spanish and will provide a consistent user experience across both desktop and tablet devices.
New features abound on new site
Now customers can do the following on chase.com:
• Get personalized messaged about account and upcoming payments all in one place
• See a snapshot of all their accounts on one page when they sign in, then adjust their view with a click of a tile
• Navigate easily from a side menu that stays in place as customers move through the site
• Put their most-used accounts front and center and request statements and alerts
• Pay bills, send money to friends, transfer money, and check on past and scheduled payments in one place
• Use the new search feature to ask questions and get answers in plain language, on the same page
• Visit the help page to see videos, tool tips, and links that will help them navigate the new chase.com
Chase will continue to tweak and update the new site as more users log in and provide feedback. They are one of the largest banks in the world, with assets of $2.3 trillion and operations across the globe.
Chase serves almost half of the households in the United States and provides a broad range of services including personal banking, credit cards, auto financing, mortgages, investment advice, small business loans and payment processing. There are 5,400 branches and 17,000 ATMs as well as mobile services, online services, and phone services.