The future is here – and it knows what you look like.
Discover Card’s mobile app will now allow users to sign in with Face ID, if they have the new iPhone X. All you need to do is look at your phone, and it will recognize you and securely log you into your Discover Card account.
Face ID is enabled by a state-of-the-art TrueDepth camera system, giving users a high tech, yet secure and private method of authenticating who they are. Now, rather than memorizing and inputting a password, or even using your fingerprint, you only have to look at your phone in order to access your account.
Vice president of e-business at Discover, Szabolcs Paldy, explains that the company feels offering this feature is an upgrade to their customer service efforts. “The ease and security Face ID offers to our app users is an extension of our overall commitment to providing the best possible customer experience, whether that’s through our mobile app, by phone or on the web.” Paldy says Face ID is fast, secure, and convenient to use.
More mobile upgrades
Face ID isn’t the only new feature Discover is offering on their mobile app. Recent enhancements to the Discover mobile experience include the ability to deposit a check remotely by taking a photo of it (for banking customers only), a partnership between Apple and Discover allowing cardmembers to redeem their cash back rewards through Apple Pay, and in-app messaging, which lets customers chat with Discover customer service reps seamlessly from within the app, without having to stop and start the conversation.
As for security, cardholders worried that they may have lost their card, or it may have been stolen, are able to remotely, and temporarily, freeze their account until they figure out what happened to their card. “Freeze it” is an on/off switch that lets folks easily and quickly secure their account and prevent any new charges, cash advances, or balance transfers while the account is frozen.
Mobile users can also manage their accounts, pay bills, check balances, and set up alerts through the Discover app, making it easier than ever to never miss a payment and maximize rewards-earning capability.