Customers love their Discover cards. For the third year in a row, JD Power’s Credit Card Satisfaction Study ranked Discover highest in customer satisfaction among all US credit card companies.
Out of a possible 1,000 points, Discover got a rating of 827 points – that’s 31 points higher than the industry average.
The study consisted of feedback from over 20,000 credit card users and measured how satisfied people were with their primary credit card companies. Categories included rewards, credit card terms, billing and payments, and the functions of websites, mobile apps, and live phone service.
Discover got points for being customer driven, friendly, flexible, innovative and proactive. The company has prided itself on excellent customer service since it was founded in 1986, and was a pioneer in the rewards credit card sector. Lately, Discover added another feature – it was the first card issuer to offer free FICO scores to cardmembers, starting in 2014. This year they launched Credit Scorecard, a service that offers free credit scores to anyone, not just Discover cardholders.
“This recognition by JD Power for the third consecutive year inspires us because it comes from our cardmembers,” said Discover card chairman and CEO David Nelms. He said the company trains its employees to deliver “the best possible value and experience to our cardmembers” and that the award is due to their dedication.
Discover offers credit cards for all
Whether you’re a student, a traveler, or someone looking to rebuild credit, Discover has a card for you. They offer cash back cards, student cards, and travel cards with no annual fee. They also offer a secured card, the Discover it Secured Credit Card, for folks with no credit or poor credit.
Card benefits include the cashback match program, with gives a dollar-for-dollar match on all cashback earned at the end of the first year of membership, only for new cardholders. Discover offers live, round-the-clock customer service. They also allow cardmembers to redeem rewards for cash, with no limits on how much they can redeem, or when. Cash back never expires, and people can get it back in any increment, anytime.
Discover also offers zero liability for fraud, free FICO credit scores on each monthly statement, and Freeze It, which lets members freeze their accounts in just seconds, in case of a lost or stolen credit card.